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Transparency as the Foundation of Partnership
At Nugis, we believe that a strong business relationship is built on trust and clear rules. On this page, you will find complete legal documentation governing the use of our platform, privacy protection, and our mutual obligations.
These documents are available for you to view online or download in PDF format.
1. Contractual Terms (Terms of Service)
Essential documents defining our business relationship, rights, and obligations when using the Nugis service.
- General Terms and Conditions (GTC)
- The main document defining the rules for using the platform for companies and organizations.
- [View Online] | [Download PDF]
- Master Services Agreement (MSA)
- A template of the main B2B agreement that governs our collaboration.
- [View Online] | [Download PDF]
- Specification of Services and Price List (Annex No. 1)
- Detailed description of the „Pioneers Club“ package, license scope, and definition of Hypercare support.
- At this stage, we set prices and conditions individually according to the client’s needs.
2. Data Protection and GDPR
Data security is our priority. Here you will find everything about how we protect your data and your respondents‘ data.
- Privacy Policy
- Information on what data we collect, why we collect it, and what rights you have.
- [View Online] | [Download PDF]
- Data Processing Agreement (DPA)
- A key GDPR document guaranteeing the security of your customers‘ data processed on your behalf.
- [View Online] | [Download PDF]
- Statement on GDPR Compliance
- Our public commitment to upholding „Privacy by Design“ principles and security standards.
- [View Online] | [Download PDF]
- Cookie Policy
- Overview of cookies used on the website and within the quizzes themselves to ensure their functionality.
- [View Online] | [Download PDF]
3. Customer Support and Tools
Documents to help you resolve situations when using the service or to facilitate your work.
- Complaints Procedure
- Clear procedure on how to proceed if the service does not perform as agreed.
- [View Online] | [Download PDF]
- Complaint Form (Template)
- Simple form for quick defect reporting.
- [View Online] | [Download PDF] | [Download Word]
- Contest Rules and Regulations (Template for Clients)
- Legal template you can use if organizing a prize contest via Nugis. Helps you fulfill legal obligations.
- [View Online] | [Download PDF] | [Download Word]
Have Questions?
If you have any further questions regarding our legal documents or privacy protection, please do not hesitate to contact our team.